Warranty: For new units, an official manufacturer warranty is provided. Please check the warranty rules from the manufacturer's official website.
Refunds & Exchanges: Compass does not provide refunds or exchanges for units purchased from Compass. Any machine issues need to be taken up with the respective ASIC manufacturer.
When we receive BTC it’s converted into USD to pay for miners, so we would refund you based on the current value of BTC/USD. Refunds will be based on the USD value at the time of purchase.
Note 1: The unit hashrate is estimated, the final unit hashrate may be changed according to production. The total hashrate will be no less than the amount stated on the invoice.
Note 2: The price of cryptocurrency mining machines has to be adjusted frequently in accordance with variables like the exchange rate of the cryptocurrency with fiat, the cryptocurrency's network difficulty, or the expected difficulty increase. Refund requests based on price changes WILL NOT be honored.
Note 3: Refund requests based on shipment delay WILL NOT be accepted if delay is caused by the manufacturer.
Note 4: By paying for this invoice and paying the security deposit, you are agreeing to the Compass Mining Hosting Terms and Conditions. The Terms and Conditions are available on request.
Note 5: All invoices expire after 24 hours of the Invoice Due Date. Compass Mining reserves the right to reject or refund payment for orders paid after this period. Proof of payment with a date within 24 hours of invoice will also be accepted.